Return Policy

Introduction

At Yuplex Collections, we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help.

Return Eligibility

• Time Frame: You have 7 days from the date of purchase to return an item.
• Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of Purchase: A receipt or proof of purchase is required to process your return.

Non-returnable Items

Certain items cannot be returned, including:

• Gift cards
• Downloadable software products
• Some health and personal care items

Return Process

1. Contact Us: To initiate a return, please contact us at [email protected] with your order number and details about the product you wish to return.
2. Return Authorization: After receiving your return request, we will provide you with a return authorization and instructions on how to send your item back to us.
3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund within 7 business days.
• Refund Method: If your return is approved, we will initiate a refund to your original method of payment. The credit will be applied within a certain amount of days, depending on your card issuer's policies.

Exchanges

If you need to exchange an item for the same product, please contact us at [email protected]. Exchanges are subject to product availability.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the item. We will arrange for a replacement or refund as quickly as possible.

Contact Us

If you have any questions about our return policy, please contact us at:

Email: [email protected]

Changes to This Return Policy

We may update this return policy from time to time. We will post any changes on this page.