Placing an order on Yuplex Collections is easy. Simply browse our website on the product categories and search the items you want, add them to your cart, proceed to checkout. After this, secure the payment gateway and select your preferred payment process. Follow the instructions on your screen to finalize the purchase. We accept convenient options like Mpesa for a smooth transaction.
Currently, we accept Mpesa as a convenient and secure payment method including cash on delivery. We are exploring ways of expanding our payment options to address your needs conveniently.
Cancelling your order is possible as long as it has not been shipped already. As soon as you wish to cancel your order, please contact our customer service team.
Shopping with Yuplex is absolutely secure. We prioritize your security and use a secure payment gateway that guarantees safe and confidential transactions.
We delivery countrywide in Kenya in a fast and convenient way.
Delivery timelines might vary depending on the product and your location. However, we make every effort to ensure prompt delivery of your orders, and you have the option to view the estimated delivery time at the checkout stage.
You can track your order through our user-friendly order tracking system. You can use your account or the shipment tracking link to access your order status anytime.
Your order’s weight and size as well as your delivery location will determine the delivery cost. You can access the estimated shipping cost during checkout before completing your order.
Yes, we have a straightforward return and refund policy. Should you be dissatisfied with your purchase, simply request a return, and we will gladly assist you every step. If your order makes you unhappy for whatever reason, feel free to return for a refund. You will be entitled for a refund only if the returned items are unwashed, unworn and maintain their originally attached tags.
Please contact our customer service team to initiate and take you through the return process and provide a return shipping label.
Upon your returned item’s receipt and verifying its condition, your refund will be processed within 7 business days upon which your refund will be credited to your original payment method.